Esthetix MD Company Policy
Our Company Policy
Esthetix MD Policy
At Esthetix MD, we aim to provide an environment where the highest levels of skin and body care are offered to enhance your well-being and help you look, feel, and live better. We tailor each treatment to meet individual needs. Our goal is to make a meaningful difference in the lives we touch by offering top-tier service from trained professionals in the most relaxing setting for our clients.
Booking & Reservations
To secure your desired appointment, we recommend scheduling as far in advance as possible. A credit card is required at the time of booking to guarantee your reservation. Gift certificates may also be used in place of a credit card. This information is held as part of our cancellation policy, and charges are only made to your account on the date of your scheduled service.
*Please inform the clinic coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa services for a custom package that suits your needs.
Cancellation Policies and Fees
Your spa treatments at Esthetix MD are reserved especially for you. We value your business and ask that you respect our scheduling policies. If you need to cancel or reschedule, please notify us at least 24 hours in advance.
Cancellations with less than 24 hours’ notice are subject to a cancellation fee equal to the cost of the scheduled service. Clients who miss appointments without prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable, and this policy is implemented for this reason. Missed appointments result in lost business for us and other clients who could have booked at that time. Additionally, many times our staff may be on call and travel specifically for your service. For these reasons, we must compensate our staff for their time and recover lost revenue.
By scheduling your appointment with us, you agree to these policies. All services require a credit card or gift certificate for reservation, so have these ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, guests may choose their preferred payment method.
Prices and Services
Prices and services may change without notice. We will do our best to inform clients of changes, but we encourage inquiries about pricing and available services when booking.
Gift Certificate Policy
Gift certificates are available in any amount and can be purchased at Esthetix MD, by phone, or by contacting us below. Unfortunately, we cannot process returns or reimburse payment transactions on gift certificates, even if lost, misplaced, or stolen. Gift certificates cannot be redeemed as cash and must be mentioned when making your appointment.
Series of Treatments
We cannot process returns or reimburse payments for any purchased spa treatment series. However, they can be exchanged for other products or spa credit of equal value.
Check-in
Please arrive 10-15 minutes prior to your appointment. We will do our best to accommodate late arrivals; however, the length of service may be adjusted to avoid interrupting other guests’ scheduled appointments. The full price of scheduled services will apply, so please plan accordingly. Beyond check-in policies, we invite all guests receiving services to fully enjoy our relaxing environment at Esthetix MD. Arrive early, stay late, bring a book, relax, and enjoy a complimentary cup of tea, coffee, cocoa, or hot cider available in our relaxation area.
Personal Belongings
Please leave all jewelry and valuables at home. Esthetix MD is not responsible for lost or misplaced items.
Spa Promotions
Spa specials cannot be combined with other offers, promotions, or third-party gift certificates.
Return Policy
Our mission is to provide high-quality skin and body care products with your services. If you purchase any spa products for home use and find them defective, we will exchange them within 14 days of purchase with a receipt. Cash refunds are not available for returned products; instead, a spa credit will be provided for use on other products or spa services available at Esthetix MD.
Contact Information
Location: 8950 Villa La Jolla Dr Ste C114
La Jolla, CA, 92037
